craigslist | technical support jobs in indianapolis

Technical Will train: Medical Billing (Indianapolis)

2009-11-09T23:08:37-05:00

Our healthcare billing department is in need of 3 people to fill billing positions for our Indianapolis office. Past billing experience is desired.
Please apply at: http://PREMIEREHEALTHCARE.ORG

Tech Support Representative (Carmel, IN)

2009-11-09T08:02:28-05:00

DURATION: 6 - 12 month temp assignment

Responsibilities:

Answer phones to provide tech support, respond to orders, set up RMAs (tickets/work orders), general customer inquiries, invoice questions, and customer complaints.
Respond to customer requests
Provide tech support for cell phone and smart phone customers
Set up RMAs (tickets/work orders) for defective and/or broken products
Provide updates to customers regarding repairs
Sell product and place customer orders in computer system
Provide customers with product and service information
Up sell products and services
Transfer customer calls to appropriate staff
Identify, research, and resolve customer issues using the computer system
Follow-up on customer inquires not immediately resolved
Complete call logs and reports
Research billing issues
Research misapplied payments
Recognize, document and alert the supervisor of trends in customer calls
Recommend process improvements
Perform other duties as assigned
Qualifications:

1-3 years of recent tech support required
Must be able to work in a 24/7 call center working either 1st, 2nd or possibly 3rd shift
Have strong problem solving, creative thinking and organizational skills.
Must also be proficient in computers and software and have an interest in learning new technologies.
Exceptional communication and interpersonal skills are also vital as this position entails answer questions and helping customers via telephone.
Previous Call Center experience
Excellent Telephone skills
Strong typing skills
Ability to talk and type at the same time
Strong problem solving, creative thinking and organizational skills
Knowledge of new technologies
MS Office (word, excel, outlook, etc.)
Demonstrated proficiency and understanding of the following:
Reading, writing, and arithmetic skills required
Computer literate with the ability to learn customer service software applications.
Duties require professional verbal and written communication skills and the ability to type at least 60 wpm

Dish Network Installers

2009-11-06T17:15:54-05:00

We are looking for dish network installers. Must have truck or van with ladders and tools. We have medical, 401k after 90 days. Top pay for installs, upgrade and service work. Will explain everything in interview. Will have to work weekends.

Electronics Technician (Columbus Indiana)

2009-11-06T13:13:20-05:00

Electronics technician with experience in radio maintenance needed. Experience with Motorola radio and data products is ideal. Ideal candidate would have the ability to troubleshoot radio networks as well as computer networks. Ideal candidate will have superior customer service skills and the ability to work in a team environment. Work pace is fast and requires attention to detail. This position supports maintenance and installation of radio and computer networks that support public safety, manufacturing, and military applications. A clean driving record and background check are required.

satellite installer (lebanon, crawfordsville,indianapolis)

2009-11-05T14:15:11-05:00

B&C INSTALLATIONS, LLC (AN AUTHORIZED CONTRACTOR FOR DIRECTV) is looking for experienced technicians for the LEBANON, CRAWFORDSVILLE, AND WEST SIDE OF INDIANAPOLIS. To apply go to www.bacinstallations.com, for questions or more detail please call Eric at (765)606-9718

Assistant Field Data Collector (Mid-Indiana&Mid-West)

2009-11-05T10:49:46-05:00

I am looking for a field assistant to help with the following job description. Must be hard working
and willing to work in all sorts of weather outside. Must be accomplished in the use of high accuracy
DGPS equipment. The successful candidate does not need to have a civil engineering background
but must know how to use the DGPS equipment. See the attached job description of the work I do.

I am a field engineer who has worked in the utility industry for the past thirty years.

I do route design, apply for and receive Municipal, County, City, State and/or Federal permits, and provide
Autocad or other CAD System drawings as required by you the client.

For aerial construction by communications companies, I can provide pole calculations for fiber strength
as required by the power companies and ILECs. I have worked with virtually every power company, ILEC
and CLEC in central Indiana. If necessary, these calculations can include certification by an Indiana licensed
professional engineer.

I collect field location of all utilities in the right-of -way by using my own DGPS system which will produce post
processed accuracy of plus or minus two feet. If more accurate location is required, it is simply a function of
price negotiation.

I can and will do right-of-way purchase negotiations, route design for any legally franchised utility, including
but not limited to Telecommunications, Power, Gas, Water, Municipal Utility, etc. I can do buried utility route
design as well as Outside Plant Engineer education. When required, cross sectional profile prints will be
generated.

One of the greatest assets to a utility is the capture of "as built" final plant construction. By capturing existing
field location of all utilities in the right-of-way, you the owner can have this "as built data" as that asset to post
to a GIS system for future records purposes, without requiring a surveyor to capture the locations.

Help Desk/Customer Service Rep (Carmel, IN)

2009-11-04T21:44:06-05:00

Seeking entry level person for inbound and outbound call center responsibilities including inbound basic tech support and online schedule center, and some outbound sales and service calls. An energetic, creative and self-motivated person with the ability to comfortably switch between incoming customer calls will excel. Basic computer proficiency and good communication abilities are a must. Full and part time opportunities with variable hours from 8 AM to 8 PM Monday through Saturday are available to work from our Carmel offices. Compensation is dependent on performance.

Experienced Field Service Engineer wanted (Dayton, Oh)

2009-11-04T08:46:02-05:00

STRATACACHE is hiring a Field Systems Engineer to provide sales and field project support for STRATACACHE core technologies�ActiVia for Media, OmniCast and SuperLumin. This position is based out of our Dayton, Ohio corporate headquarters. It includes significant travel (40-50%) in the U.S. and Canada to support large customer projects and major accounts. Applicants need to be able to show significant, relevant systems engineering and sales support experience for software and network appliance products. A favorable candidate must be capable of both highly technical interaction and polished product sales support. This position requires a refined, highly motivated and personable individual capable of working professionally, efficiently and productively in a rapidly growing company in rapidly growing market segments.

Product Description:
STRATACACHE's ActiVia for Media is a highly optimized solution for retail digital marketing that manages the entire digital signage lifecycle for multi-layered playlist creation, distribution, audience measurement and monitoring of large-scale digital signage networks. ActiVia is massively scalable and capable of managing networks containing up to 250,000 concurrent media devices.
ActiVia combines STRATACACHE's patented content delivery platform with state-of-the-art digital media technology. ActiVia can be purchased as a customer-deployed solution, through a Software as a Service (SaaS) arrangement, or as a managed service via STRATACACHE or STRATACACHE partners worldwide.
STRATACACHE�s SuperLumin product represents the latest generation of award-winning caching, content acceleration and application acceleration software provided by STRATACACHE, the leader in advanced content and application technology and media distribution products.
STRATACACHE�s OmniCast product line is an industrial-strength distribution engine, powerful enough to deliver any kind of content to as many as 100,000 concurrent endpoints at up to 500Mb/s no matter where they are located. For years, OmniCast has been the content delivery solution of choice for some of the largest enterprises across the globe, providing customers with reliable, efficient, and cost-effective distribution.

Responsibilities:
� Engineering-level support of customer applications and demos
� Field sales support, sales technical interface for pre-sales opportunities
� Project implementation planning and customization definition
� Major account technical support, integration and upgrade assistance
� Interact with support and development teams for product enhancements
� Assist in project troubleshooting and designing implementation tests

Requirements:
� 5+ years in advanced software systems engineering and support
� Ability to communicate and interface with customers in a professional manner
� SIGNIFICANT knowledge of Linux and Windows operating systems
� Ability to travel and work remotely from project sites as necessary
� Excellent written and verbal communication skills
� Ability to work in a team environment and design/implement solutions
� BS or MS in Computer Science or equivalent

Salary and Benefits:
An above market salary and benefits package is available commensurate with abilities and experience. Please send resume, salary history, prior project samples and at least 3 references for contact to jobs@stratacache.com.

Field Service Techncian (Indianapolis)

2009-11-03T14:54:45-05:00

SMARTECH is looking for contractors to work as Field Service Technicians. Technicians would be responsible for handling simple hardware installations for Dell and other Warranty Customers. A strong background working with Laptops is a must. Field Service experience is a plus.

The best candidate would be individuals who are interested in long-range career growth and have the strategic ability to plan for their professional futures. Our field service technicians are based out of their homes and go directly to customer sites for their Dell Warranties repair . You will work with a remote dispatch manager to accomplish the necessary service level of agreements which is required by our clients and the customers. Contractors are encouraged to take responsibility for their own careers. You'll be working with an award-winning team with an impressive track record.

Characteristic Duties and Responsibilities:

Hardware Installation
Laptops and Desktop experience
Field Service experience
Onsite Technical Support
Reliable Transportation
Valid Driver License
Administrative Duties
Time management and Scheduling of Calls

All candidates must be able to pass a background check

End User Support Specialist - Indianapolis, IN (Indianapolis)

2009-10-21T18:13:59-04:00

The End User Support Specialist is an integral member of the IT Team. They ensure that employees have the support necessary to have computer & telecom resources in working order. Reporting to the IT Director, this position is responsible for providing Level I hardware and software support to computer/telecom/call center technologies across the Indianapolis Region.

? Resolve simple to moderate Request and Problem tickets on hardware and software, keep all tickets accurate with up to date information, ticket status, work in progress and resolutions (40%)
? Work on supervisor assigned projects (20%)
? New setups and installations of hardware, and software for end users (20%)
? Meet Divisional & Regional business objectives such as desktop maintenance, phone maintenance, upgrades, software and hardware rollouts (10%)
? Support Regional Asset Management (10%)

Job Experience: The amount and type of work history required for the job.
? Minimum of 2-3 year experience troubleshooting computer hardware, software and peripherals in a Windows 2000/XP network environment. Must be familiar with telecom systems and adjunct applications such as call center support technologies.

Job Skills: The skills required for the job.
? Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles.
? Working Knowledge of Windows-based operating systems is required - Window's XP.
? Knowledge of mobile devices; Cell Phones, Blackberries, and Symbol Devices.
? Microsoft Server Administration experience working in a Microsoft Exchange and Active Directory structured environment.
? Microsoft Office 2K/2003/2007 application knowledge.
? Simple to moderate computer/printer troubleshooting skills, with the ability to distinguish between hardware and software problems.
? Working knowledge of phone systems (key systems, PBX/ACD technologies).
? Experience in a call center environment, including agent support & administration.
? General understanding of LAN/WAN networking technologies.
? On-Call Rotation Responsibilities.
? Travel between supports sites required.
? Must be flexible to assure 24 hr/day coverage; available to cover first, second, third shift. Ability to work overtime, as needed.
? Performs other duties as assigned by supervisor.

Required Skills:
Education
? High School diploma or GED is required, though a 2 year degree in a computer related field is preferred.

Certificates/Licenses: A professional certificate or license required for the job.

? A+ certification.
? Microsoft certified Professional (MCP) or Microsoft Certified Desktop Support Technician (MCDST) is preferred but not required
? Network essentials N+
? Telecom vendor certification (Avaya, Cisco, other) is preferred but not required.

? The ability to lift equipment up to 60 pounds.
? Punctual, regular, and consistent attendance
? Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer

Tier 1 Tech Support (Westfield, Lebanon, Zionsville)

2009-10-20T09:57:56-04:00

Job Summary:
The Technical Support Representative Tier 1 (TSR1) provides technical assistance to customer issues

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
� Represents the company in a professional and positive manner in all situations.
� Communicates with internal and external customers.
� Provides technical support to customers.
� Diagnoses customer issues through process of elimination by asking probing questions.
� Determines the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience.
� Identifies customer LAN issues.
� Troubleshoots customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration).
� Providing, verifying, and/or modifying network settings (TCP/IP).
EXPERIENCE:
� Basic computer skills and knowledge of MS office
� At least one year of demonstrated skills troubleshooting PC hardware, extensive PC applications, operating systems (NT, 98, 95, Linux, MAC OS 9 & 10), common LAN/WAN configurations, email applications/concepts/configuration/SPAM issues, TCP/IP, and VPN.
� Superior listening skills.
� Strong written and oral communication skills.
� Ability to work independently efficiently and effectively to resolve customer concerns and or issues.
� Ability to manage multiple time sensitive issues.
� Ability to maintain enthusiasm and positive attitude.
� Ability to adapt easily to a constant changing environment.

Our office hours are 10 am to 7 pm from Monday to Friday and 11am to 4 pm on Saturday. We do provide flexibility of working from home on Saturday after completing the initial training.

Computer Repair Technician (Flexible Hours!)

2009-10-19T16:59:34-04:00

This position has potential to grow into a full-time position but currently is approximately 4 hrs. per day sometime between 9 a.m. - 6 p.m. Monday - Friday. Potential for on-site service calls, if so desired, for the right candidate down the road. This position does not have health or retirement benefits and is not likely to in the foreseeable future. Ability is more important than formal training. This position would be ideal for someone who needs flexibility in scheduling. For example, perhaps someone who wants to work while their children are at school and be done in time for them to be home from school.

Duties Include:
-Virus Cleanup
-Operating system reinstallation
-Hardware installation
-Troubleshooting
-Liason between customer and manufacturer on warranty issues
-Research
-Data recovery
-Data backup
-Answer phones, schedule jobs and facilitate drop offs/pickups as needed
-Other assigned tasks

Skills Needed:
-knowledge of skills necessary to perform most of the duties listed and a willingness to learn the rest
-ability to prioritize and follow protocol & policy
-ability to research resolutions and share with team
-strong organization skills
-good communication skills
-customer service oriented
-reliable
-team player
-productive worker and willingness to learn new skills
-methodic in routine and ability to document
-must be resourceful in problemsolving

Reliable attendance is a must.
Please email resume, letter of interest, and salary requirements for our review. Please include at least three references with at least one of them being a professional reference.

IT Support Technician (Indianapolis, IN)

2009-10-19T15:11:34-04:00

Position Title: IT Support Technician

*Job Description:
The Help Desk / Benchtech position is responsible for a) organizing and managing the inventory of IT replacement parts and supplies; b) providing bench tech break fix support for the various printers installed across the enterprise; and c) gain experience and learn the business process and application functions in order to be proficient as a back-up Help Desk Technician.

Client is looking for someone with has a great personality, who is a hard worker and gets along with others. They would also like to find someone who has experience in PC & printer troubleshooting/repair (desktop support). The bulk of their time will be spent doing inventory and running a supply room. Candidate will be working on in the Helpdesk Department, but acting more as a one-stop-shop for all IT issue. This is an entry level position with the opportunity to move up. Candidate will be working in a warehouse environment with expensive retail products, so they must be trustworthy.

Minimum Skill Requirements:
� Great personality and strong work ethic
� Project management skills
� Experience repairing and maintaining printers
� 1 year experience with desktop hardware and software
� A+ Certification (preferred)
� Detailed analytical focus
� Self starter, work independently or in team
� Customer service skills
� Good communication skills

Primary duties of position:
� This individual will order, organize, receive, put away, manage, pick and ship various IT parts and materials for use across IT devices and systems for the entire Gregg Appliances� enterprise. Candidate will be responsible for running a supply room and keeping it stocked. Will receive old equipment, test to make sure it�s working properly, and then send out again.
� Receive, triage and repair various line printers, specifically the HP P405.
� Answer questions related to computer peripherals including; laser printers, dot matrix printers, barcode printers, and scanners.
� Provide backup support for PC software support questions for MS Office & Windows.
� Provide backup support for support calls from stores, distribution centers and other facilities
� Document processes & procedures.
� Prepare purchase order requests for material below minimum order quantity.
� Maintain effective communications with clients and other support groups
� Working with service and equipment vendors
� Develop and continuously improve internal processes
� Maintain systems documentation
� Manage small projects
� Must be willing to work seven days a week, when required

Personal Skills
� Professional attitude and appearance
� Active team participation
� Motivated, driven and goal oriented
� Solid oral communication skills to relate technical ideas/concepts
� Solid written documentation skills of projects and tasks for all audiences
� Solid presentation and presentation development skills
� Ability to manage and prioritize multiple projects at one time
� Ability to be flexible when working multiple projects
� Ability to manage customer expectations
� Willing to work off hours if necessary

Education
College degree is not required, no certifications required.

M-F 8-5PM

INSURANCE REPAIR ESTIMATOR - CONSTRUCTION CO. (Indianapolis, Indiana)

2009-10-19T13:33:19-04:00

Estimator needed for insurance repair contractor with experience in Xactimate. Interested applicant's should email their resume detailing their qualifications and work history to John_cpi@yahoo.com for review and consideration. Thank you for your interest in this position.

Communications Technician - Indianapolis, IN (Indianapolis)

2009-10-14T12:51:43-04:00

Through classroom and field training learn the processes for:
* Perform requested and non-pay disconnects, adhering to Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide requested services.
* Pre-wire single unit dwellings in order to provide, ready hook-up, capabilities.
* Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties.
* Inspect existing ground or make new ground according to the National Electrical Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage.
* Complete associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is checked in.
* Properly operate and maintain installation tools and equipment.
* Report need for vehicle repair or service when required and/or prescribed.
* Report any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
* Up sell services to customers and meet monthly sales requirements.
* Apply knowledge and skills of training on the job in order to prepare for transition to CommTech 2.
* Perform other duties as requested by supervisor in order to achieve departmental goals and objectives.
* Punctual, regular, and consistent attendance.

Required Skills:
* High School Diploma or equivalent.
* Ability to lift 70-80 lbs.
* Good driving record.
* Ability to distinguish one color from another.

Communications Technician - Indianapolis, IN (Indianapolis)

2009-10-14T12:50:12-04:00

CommTech Supervisor - Noblesville, IN (Noblesville)

2009-10-14T12:40:19-04:00

Supervises, coaches, and develops a team of 15+ technical Operations employees to develop technical abilities and a healthy team attitude.

Major Duties: (May perform any or all of the following duties)
? Provide superior leadership in order to maintain Employer of Choice status as well as making Comcast a great place to work.
? Responsible for meeting Comcast standards for QC measurements: call backs, cards and physical inspection Field: Training technicians of test equipment usage and troubleshooting techniques.
? Quota management to include, managing daily schedule coordination with WFM. Ensure the proper completion of all scheduled or on demand service or maintenance work by coordinating and mentoring team on fair and business practical methods.
? Ensure compliance with federal, state, and local performance requirements including signal leakage, reliability reports, etc.
? Develop staff training quality measurement guidelines and minimum requirements.
? Proactively support and motivate Communications Technician training; continually monitoring progress and training schedules.
? In conjunction with Manager, write and administer annual reviews along with providing on-going feedback with Team to include coaching, mentoring, and career development.
? Responsible for implementing standard safety training and maintaining safety records. Review and confirm nightly work completion and check-in.
? Coordinate vehicle assignments, maintenance and inspections. Rotating on-call schedule.
? Analyze operations and performance to assure operational efficiencies through productivity, QC, Customer Satisfaction, repeats, Trouble calls, while being consistent with departmental guidelines and policies.
? Punctual, regular, and consistent attendance.
? Other duties as assigned

Required Skills:
? Knowledge of cable television products and services.
? Technical field experience.
? Ability to coach, supervise and train others.
? Strong organization and project management skills.
? Strong team motivator and proven customer service skills.
? Ability to communicate both orally and in writing in a clear and straight forward manner.
? Education: 4 year college degree or equivalent work experience.

fix my TV (near north)

2009-10-13T13:38:27-04:00

I have an Insignia flat panel 36" LCD, that gradually stopped turning on. Can someone fix it for compensation? 987-3333 or 731-4685

Server Technicians needed for 1day project 10/16 at 11pm (Fishers, IN)

2009-10-12T12:35:06-04:00

My client, located in Fishers IN, is seeking technicians with Server background to assist with a Server Rack and Stack Project, Friday 10/16 at 11pm.

Please reply with a resume for this and other projects in this area

Systems Deployment Specialist (Carmel, IN)

2009-10-12T08:28:02-04:00

CAREER OPPORTUNITY: Systems Deployment Specialist

LOCATION: Carmel, IN

TRAVEL REQUIRED: This position requires significant travel (up to 50% in the first 6 months) to district offices.

GENERAL SUMMARY OF DUTIES: Maintain all aspects of field laptop acquisition, imaging, deployment, and maintenance.

GENERAL REQUIREMENTS:

Supporting and troubleshooting Microsoft Windows XP Professional

Experience with Linux CLI and system administration

Designing, customizing and deploying laptop images

Writing technical documentation including each of the following:

� Detailed Design, Test Plans

� Standard Operating Procedures

� Implementation Plans

Experience with the following technologies:

� Preboot Execution Environment (PXE)

� Windows PE

� Microsoft SysPrep technology

� Clonezilla/Ghost/Altiris solutions

� Windows Deployment Services (WDS)

� Windows Powershell

� VBS and Batch Scripting

� NSIS

APPLICATION DEADLINE: Friday, October 16, 2009

Qualified candidates must live in close proximity or relocate to the territory.

Helpdesk Technician! (Indianapolis)

(Position Title): Tier 1 Helpdesk Technician

(Job Description): Seeking a Tier 1 Helpdesk Technician. Candidate must have at least 6 months of prior Helpdesk experience supporting PC/LAN issues. Candidate will be troubleshooting various support issues and on the phone 90% of the time.

True Job Description:
�X Responsible for providing the first-line telephone technical support of hardware, systems, sub-systems and/or applications for internal and external customers and/or employees.
�X Answer complex questions about installation, operation, configuration, customization, and usage of assigned products.
�X Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
�X Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
�X Escalates complex problems to higher level of expertise within organization.

Must obtain the following soft skills:
Analysis / Problem Solving
Written Communication
Adaptability
Learning Agility
Initiative
Tolerance for Stress
Knowledge Re-Use / Knowledge Sharing
Listening
Keeping Commitments
A+ Certification desired, but not required
Lotus Notes Experience
Remedy Application Experience
Active Directory Experience
Proficient in MS Office Suite

Position is downtown Indianapolis.